Conference calls won't disconnect. 1

[ceejcast]

I have an issue with conference calls not disconnecting after the call is ended by all parties. Regular calls work fine but conference calls seem to lock up and stay on hold indefinitely. This is on an IPO 500 V2 Rel 7.0. Any ideas please help. Thanks.

 

[NYSTECH]

Do internal conference calls hang as well or just the ones outside of office.. If so what type of lines?? PRI or analog?

 

[TomMills]

also how are the calls set up, are you dialing into a bridge or are they setup using a handset?

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ACSS-SME
fo shizzle ma nizzle.

 

[tlpeter]

It sounds like you use analog trunks.
Do you use voicemal pro for the conference meetme?


BAZINGA!

I'm not insane, my mother had me tested!

 

[ceejcast]

Thanks for all your inputs. The trunks are analog emulation (7 lines) from Comcast and conference calls are made through a handset. The voicemail is embedded and did not test internal only, but external and combination was tested with the same result.

 

[biv343]

Sounds like a disconnect supervision problem. You could enable busy tone detection under the system/telephony options. That will drop the trunk after the system receives reorder tones on the line. Or contact Comcast and have tthem verify or enable disconnect supervision. You may also have to adjust the disconnect timers depending on how their device is configured.