Conference button won't work

[wcmash]

I have a CS1000 system with a m2008 phone connected when she presses the conference button it will let her dial the extension but won't let her connect the other party after they answer. here i the setup. What am i missing?

Thanks in advance

DES 2008HD
TN 023 0 00 06
TYPE 2008
CDEN 8D
CUST 0
FDN 1990
TGAR 8
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBA WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 1973
LHK 1
LPK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1973 0 MARP
CPND
NAME LORI CARTER
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 1925 0 MARP
CPND
NAME LORI CARTER
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 SCC 0028
05 CFW 12 1990
06
07
DATE 15 JAN 2009

 

[GHTROUT]

I still suspect user error. Or, the button caps for TRN and AO6 aqr on the wrong keys

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GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
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[wcmash]

Not a user error i tried it myself and the check the button caps also.

 

[GHTROUT]

I suspect the user is trying to conference not to an "extension" but to a steering code or outside number. In that case, there are many variables, such as trunk disconnect controls and End of Dial timers.

Is the user trying to conference with an "internal" extension or something number outside your system?

--
GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
--

 

[wcmash]

we tried to conference to both inside extensions nd outside numbers it will not work with either.

 

[PERRYPJ]

so what do you get when you press the Conf button the second time

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[YnotPhone]

So what are the steps involved in creating this conference call?
- Call party 1
- press CONF call button
- get stutter dial-tone and make second call
- talking to second party
- press CONF call button to connect all callers

 

[trvlr1]

Have you tried another phone, just to rule out potential hardware issues with it?

 

[DFKSydney]

I have had the same problem on a Rel 6..... Trf before answer = OK, but supervised trf = fail.

This is not quite right actually as I found that if you went back to the originating caller, then the transfer could take place then.

The solutuion... not sure.... I have a large network, so did a comparison, and changed values in LD 15 and the issue disappeared.

The value that I think it was was: FTR IHD to IHA (individual Hold). There were a few others as well, but they do not fit the symptoms.

Let us know if it does not work