I have a CS1000E at Release 7.5.
I am using M3904 sets at firmware 94 with two KBA add on modules.
Below is the TNB of one of the sets, ext 2106.
The dilemma I have is:
An outside caller calls into the main number which is upfronted by an auto attendant on our Call Pilot (Rls 5) system.
When the caller presses 0 within the auto attendant, it calls extension 2002.
Ext 2002 is set up on 7 telephones as either MCR / MCN appearances on the second add on module on keys 59 and 60.
When the call taker answers this line, the CONF / TRAN do not appear on their main display soft keys. When they press hold, then the line key, then the CONF / TRAN appear.
DES 2106
TN 000 1 09 00 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 2
MRT
ERL 0
FDN
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 13
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FND HTA TDD HFA GRLD CRPD STSD
MWD LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
HUNT 000
LHK 60
PLEV 02
PUID
UPWD
FCAR NO
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 MCR 2106 0 MARP
CPND
NAME CALLTAKER # 1
XPLN 13
DISPLAY_FMT FIRST,LAST
01 MCN 2103 0
CPND
NAME MAIN DISPATCH
XPLN 13
DISPLAY_FMT FIRST,LAST
02 ADL 8 59760
03 MCN 2104 0
CPND
NAME BKUP DISPATCH
XPLN 13
DISPLAY_FMT FIRST,LAST
04 MCN 2105 0
CPND
NAME CALLTAKER # 3
XPLN 13
DISPLAY_FMT FIRST,LAST
05 MCN 2107 0
CPND
NAME CALLTAKER # 2
XPLN 13
DISPLAY_FMT FIRST,LAST
06 HOT D 4 2141
07 HOT D 4 2114
08 HOT D 4 2229
09 HOT D 4 2972
10 HOT D 4 2421
11 HOT D 4 2198
12
13
14
15
16
17 TRN
18 AO6
19
20
21
22
23 SSU 0003
24
25
26 CPN
27
28 RLT
29
30
31
32 PVR 2174 0
33 PVR 2175 0
34 PVR 2176 0
35 PVR 2177 0
36 PVR 2178 0
37 PVR 2179 0
38 PVR 2180 0
39 ADL 4 *55
40 ADL 4 *53
41 ADL 4 *51
42 ADL 4 *46
43 THF
44 ADL 4 *12
45 ADL 4 *13
46 ADL 4 *13
47 ADL 4 *99
48 ADL 4 *10
49 ADL 4 *27
50 ADL 4 *54
51 ADL 4 *39
52 ADL 4 *52
53 ADL 16 97057285044
54 SCN 2001 0
55 SCN 2003 0
56 SCN 2004 0
57 SCN 2005 0
58 SCN 2006 0
59 MCN 2002 0
60 MCN 2002 0
61 ADL 4 4242
62 ADL 16 97057289090
63 ADL 16 918002689017
64 ADL 16 916139966666
65 ADL 16 97057903200
66 ADL 16 97057268103
67 ADL 16 97057283131
68 ADL 16 918883101122
69 ADL 16 919057781384
70 ADL 16 97054232241
71 ADL 16 97055262201
72 ADL 16 914168082222
73 ADL 16 919054533311
74 ADL 16 919058951221
75 ADL 16 919055791520
DATE 25 JUL 2012
NACT
I thought perhaps it was the add on modules so I moved extension 2002 over to key 2, but the same thing happened.
When I dial extension 2002 from another extension, the CONF/TRAN appear.
I am really baffled about this one and am seeking any help.
Thanks.
I am using M3904 sets at firmware 94 with two KBA add on modules.
Below is the TNB of one of the sets, ext 2106.
The dilemma I have is:
An outside caller calls into the main number which is upfronted by an auto attendant on our Call Pilot (Rls 5) system.
When the caller presses 0 within the auto attendant, it calls extension 2002.
Ext 2002 is set up on 7 telephones as either MCR / MCN appearances on the second add on module on keys 59 and 60.
When the call taker answers this line, the CONF / TRAN do not appear on their main display soft keys. When they press hold, then the line key, then the CONF / TRAN appear.
DES 2106
TN 000 1 09 00 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 2
MRT
ERL 0
FDN
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 13
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FND HTA TDD HFA GRLD CRPD STSD
MWD LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
HUNT 000
LHK 60
PLEV 02
PUID
UPWD
FCAR NO
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 MCR 2106 0 MARP
CPND
NAME CALLTAKER # 1
XPLN 13
DISPLAY_FMT FIRST,LAST
01 MCN 2103 0
CPND
NAME MAIN DISPATCH
XPLN 13
DISPLAY_FMT FIRST,LAST
02 ADL 8 59760
03 MCN 2104 0
CPND
NAME BKUP DISPATCH
XPLN 13
DISPLAY_FMT FIRST,LAST
04 MCN 2105 0
CPND
NAME CALLTAKER # 3
XPLN 13
DISPLAY_FMT FIRST,LAST
05 MCN 2107 0
CPND
NAME CALLTAKER # 2
XPLN 13
DISPLAY_FMT FIRST,LAST
06 HOT D 4 2141
07 HOT D 4 2114
08 HOT D 4 2229
09 HOT D 4 2972
10 HOT D 4 2421
11 HOT D 4 2198
12
13
14
15
16
17 TRN
18 AO6
19
20
21
22
23 SSU 0003
24
25
26 CPN
27
28 RLT
29
30
31
32 PVR 2174 0
33 PVR 2175 0
34 PVR 2176 0
35 PVR 2177 0
36 PVR 2178 0
37 PVR 2179 0
38 PVR 2180 0
39 ADL 4 *55
40 ADL 4 *53
41 ADL 4 *51
42 ADL 4 *46
43 THF
44 ADL 4 *12
45 ADL 4 *13
46 ADL 4 *13
47 ADL 4 *99
48 ADL 4 *10
49 ADL 4 *27
50 ADL 4 *54
51 ADL 4 *39
52 ADL 4 *52
53 ADL 16 97057285044
54 SCN 2001 0
55 SCN 2003 0
56 SCN 2004 0
57 SCN 2005 0
58 SCN 2006 0
59 MCN 2002 0
60 MCN 2002 0
61 ADL 4 4242
62 ADL 16 97057289090
63 ADL 16 918002689017
64 ADL 16 916139966666
65 ADL 16 97057903200
66 ADL 16 97057268103
67 ADL 16 97057283131
68 ADL 16 918883101122
69 ADL 16 919057781384
70 ADL 16 97054232241
71 ADL 16 97055262201
72 ADL 16 914168082222
73 ADL 16 919054533311
74 ADL 16 919058951221
75 ADL 16 919055791520
DATE 25 JUL 2012
NACT
I thought perhaps it was the add on modules so I moved extension 2002 over to key 2, but the same thing happened.
When I dial extension 2002 from another extension, the CONF/TRAN appear.
I am really baffled about this one and am seeking any help.
Thanks.
