Computer Softphone solution IP Office 11.0.4

[cdiris]

I'm having some trouble rolling out a good softphone solution for a customer that wants mostly softphones rather than deskphones. Powered by Avaya IPO 11.0.4 (feature pack 4 that is). They have power user licensing so there are many options. We wanted to go with Equinox but there are two or three issues. One is I can't imagine using it all day and it appears to not have visual voicemail. Park keys are shortcode only (but at least they work, unlike the web softphone that runs through One-X portal). And we get port errors trying to use it on mac--no audio. Oh, can't see parked calls of course. Opening a ticket for that will take a little while and we've already had to open two other tickets for wrong documentation etc--the customer is anxious to get this going.

If the web softphone (sorry I forget the exact name) had park keys it would be perfect. Has visual voicemail indication and quick conference bridge, decent interface. One X seems to crash sometimes so a little nervous about a customer using its engine exclusively.

So I guess my question is if anyone has something going for a softphone solution on a recent release that customers like? Now that I've tried these newer softphone solutions, One-x portal looks amazing to me (for the first time). Has anyone tried to trick it into working as a softphone? It shows park slots and has everything else, just not sure I can get it to stay connected and do computer audio (I understand it could be used to go through a cell phone).

Thanks for thoughts on this!

 

[telecomtekperson]

Third party SIP softphones will give you none of the features you are asking for. I might use One-X Portal, and MAYBE ACW (communicator for web or The downloadable Communicator for windows...) as the option. While the softphones cant give you the parking buttons etc...1xp can...

PLUS, the Preferred Mobility pretty much kicks Equinox's ass, as Equinox is a big pile of steamy lama dung (on IPO)

 

[cdiris]

Thanks. One x portal has all the features needed but I haven't tried using it without a phone much. Not sure I can get it to run with computer audio or stay connected but I'll experiment. I can start by creating an extension (currently softphone users just have user configurations)