computer rebooting after installing updates

[jhindman35]

We have an HP Brio using Windows 2000 Professional, that after installing the latest Microsoft updates, it will reboot around 3 times before it stays up in the morning. Then sometimes during the day it will reboot again, for no reason. We tried uninstalling the updates, but that didn't help. This same thing happened to our server and Microsoft sent us a fix, however it isn't working on the ws. We have checked for virus', spyware, ran check disk, disk cleanup. There are no error messages, nothing in the event viewer. The CPU is working & not overheating. I've gone through all the forums and tried everything I can find. Does anyone out there have any idea what would be causing this, or how to fix it? Thanks in advance.

 

[RMGBELGIUM]

1.check for spyware/malware/virii
2.reboot could also be BOD, if you have the option enabled to reboot when this occurs (ControlPanel->System->Advanced ->Startup and Recovery -> disable "Automatically Reboot".Then you will at least now yout system isn't coredumping

regards

R.

 

[jhindman35]

Tahnks for the imput, however, it turns out that the mother board on this type of HP Brio is defective, check this out:

"CUSTOMER ADVISORY
Document ID: DS030320_CW01
Version: 0
Certain HP Desktop Computers May Fail to Start, Stop Responding, or Restart Unexpectedly


NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2004-06-20



--------------------------------------------------------------------------------

description


Certain HP Desktop Computers (identified in the "Products Affected" section) may exhibit any or all of the following symptoms:

Stops responding (hangs or locks up)
Restarts intermittently without warning
Fails to start
These symptoms usually begin to occur after the computer has been in use for several years.


scope


This issue may affect any of the following desktop computers:

HP Brio BA410 PC
HP Brio BA600 PC and HP Brio BAx PC
HP Vectra VEi8 PC
HP Vectra VLi8 PC
HP Vectra VL400 PC
HP Vectra VL410 PC
HP Vectra VL600 PC
HP e-PC c10 and HP e-PC s10
HP E-Vectra PC

resolution


For Systems Under Warranty

If a desktop computer listed in the "Products Affected" section has a system board exhibiting expanding or leaking capacitors, contact your ASP or HP Customer Support to have the system board replaced.

For Systems Out of Warranty

If a desktop computer listed in the "Products Affected" section has a system board exhibiting expanding or leaking capacitors, contact HP Customer Support to obtain a replacement system board at no charge to the customer for the system board. System board replacement is valid for five years from the date of purchase of the system or Jan 1, 2007, whichever occurs first."

If any of you are having this issue, call them up and they will replace the mother boeard for free, even if your warranty is up. Be aware though, it took two mother boards before one worked, as the first one was also defective.