computer locks going into the windows desktop

[proudusa]

One of the users computers is freezing entering the desktop. The hourglass shows up but there are no error messages. Doing CTRL ALT DEL doesn't give many clues but after a while Explorer is not responding. Could it be a bad explorer.exe ??

thanks

 

[LadyH]

What OS? Boot into safe mode and check what is in the startup...maybe something there is causing the problem...

pcheather@yahoo.com

 

[proudusa]

98SE..when the user goes to lunch i'm checking it out. Also think it might be a startup program. I'll let you know.

 

[thatrenowned]

* Boot in Safe Mode and take all unessential programs off startup.
* Defrag the computer.
* Upgrade the RAM.
* When was this computer first built?..i.e. when was Windows put on it? If its been over a year I'd highly recommend backing up all important info, format and reinstall.

If you need any more info let me know...

Rgds

 

[SPYDERIX]

If you need to know how to re-install and format read this:

FAQ748-1599

Good Luck!
Nate
"If you're not living on the edge, you're taking up too much space!"