Comps After Close

[Mi0tx]

Hey All,

Is there a way to disable comps/promos after a check has been closed? I tried Disabling re-open closed check but the adjust payment function allows for comps and promos to be applied as well. I tried searching online and mostly everything I found were adverts for software to catch managers applying comps/promos after a check is closed such as aloha guard....,I'm sure there has to be a way to change the adjust payments function to not include the promos/comps buttons on the screen or possibly a different solution?

Any thoughts?

Thanks!

 

[AlohaRoss]

There is not a way to turn this off, however it can be easily caught running audits. Look for certain times and managers. Checks closed to cash, reopened comped and closed would be a big giveaway. If a server has checked out and clocked out and they were put back on the clock more than 30 minutes later, that should also throw up red flags. Best way to avoid managers from doing this, is to have servers and bartenders do blind drops. They put all there cashed owed along with checkout in safe. Have next manager do checkout paperwork. This way day manager checks night staff and night staff checks day staff. There are many other safe guards you can do to make sure managers are not stealing. There is also a very short read book called burning down the house that goes into detail the many ways staff can steal from you and how to avoid it.

AlohaRoss

http://www.needaholahelp.com

spelled like Aloha but NCR won't let me use Aloha in my domain anymore

 

[TobeThor]

No way to turn it off"... interesting. So rather than close a security hole, NCR makes the Restaurant Guard service necessary. Is Restaurant Guard free?

 

[Mi0tx]

AlohaRoss,

Thanks for the really helpful input, I really do appreciate it. Its funny because after I placed this thread, I found the "burning down the house" pdf and found it very helpful, now I gotta convince managers to do more work which they will love Its just crazy that we cant disable comps/promos after a check is closed. It seems like it would be an easy fix. Thanks Again!

TobeThor,

I know, right? There are 3rd party companies that do the same thing as Aloha Guard but are a little cheaper and pretty much send you messages when there is a comp after close or if a server is suspected of floating tables, etc. But I have to say: When you mentioned the words "Free" and "Aloha", I had a pretty good chuckle!

Thanks Guys,

Regards,

 

[AlohaRoss]

tobethor

there are many reasons why you would need to open a closed check to comp or void. Some places have there system set to auto close when payment is applied while others have to hi close. If a server was in a rush and could not find a manager they might do a manual adjustment with pen on the check and then have manager adjust later. If close had already been applied then there is a reason to keep it.

AlohaRoss

http://www.needaholahelp.com

spelled like Aloha but NCR won't let me use Aloha in my domain anymore

 

[PosGuyUS]

I suggest having servers initial their cashouts and then have the managers turn them in with their paperwork. That way you can check the server cash amounts vs the reconciliation reports the next day. If a manager is playing games on his own, this will show. Each cashout should show the time it was run, that should help.
It won't always be comps and discounts that the manager will use. I have seen managers add tips to checks then before settling, they fix the tips in the batch so the customer doesn't see it but that extra tip comes out of cash. Another way is to change a payment from cash to something else like a house charge or gift certificate.
I've also seen servers ring things under other server's numbers and take the cash. A good reason to use fingerprints or mag cards for all employees.