Compatible Modem with Norstar Manager 1

[scadie]

I got some problem to find a compatible modem to work with
Norstar Manager 3.7 and Norstar Remote Utilities 10.0.

My laptop it's working fine with Lucent win modem, but i try a U.S. Robotics external 56K Faxmodem V.92 and it's
not working correctly, i can't make a backup or restore with Norstar manager 3.7. My rad it's at 9600 baud and the handshake can not be done, bu t i can program 8/24 with no problem and connect to cics and mics to do programmation and backup if i put the baud rate at 19200 Baud. But i can do that with the backup in Norstar Manager because the maximum baud rate is 9600.... Can someone can help me.

Thank you.

 

[Sphoneman]

Check to make sure the RAD baud rate is set to 9600 baud.

Steve
tele-dataservices.com

 

[scadie]

Hi Steve,

Thank you for your answer, but i already verify the rad speed and is 9600 Baud, but the only way to connect with my u.s. robotics i find is to connect at 19200 Baud. But i can not make backup with Norstar Manager because max speed is 9600.

Any other idea what can be the problem ?

 

[Sphoneman]

Got it.

The only problems I ever had with modems were when someone had changed the default RAD baud rate on site.

Good luck

Steve
tele-dataservices.com

 

[mitelman]

Make sure that you have the correct modem initialization settings for the USR modem. In the docs for remote utilities there is a page about adding a couple things to the string. I had to do that to get a USR modem to work on my setup. I would give you the settings, but I am not at the office....

Simon

 

[scadie]

Hi Simon,

I already verify the doc about NRU 10 and i need to add the parameter &B1, i try it but still not working, if you can post the exact string you are using, i will really appreciate.... Thank You

Sylvain

 

[mitelman]

Sylvain,
I just took the default string and added &i0&b1 to it. Then it always worked. We use a USR 33.6 sportster external.


Here's the stuff out of the docs.


Modem settings
The default value for the Modem init string is &FQ0V1&C1&D2S7=85&S0. If your modem cannot connect to a RAD, use the modem init string field to include additional commands at the beginning or end of the string, or to edit the existing string. Refer to your modem manual for
information about required codes, and where to insert them. A default or existing internal string
automatically displays in the Modem Init String field, which contains the following elements:
• &F -- load default factory configuration
• Q0 -- return response codes
• V1 -- return verbal response codes
• &C1 -- set the carrier detect (CD) high when the remote carrier is detected and drop the CD when the remote carrier is lost
• &D2 -- accept commands only when data transfer ready (DTR) is high and drop the call when DTR is low
• S7=85 -- wait up to 85 seconds for the remote carrier to be detected
• &S0 -- data set ready (DSR) always on

Note: If any of drivers file is removed or gets corrupted during usage, the behavior of ICSRT tools is unpredictable
Note: For all remote connections, you require a Hayes compatible modem capable of operating at 1200, 2400, 4800, 9600, or 19200 baud. Modems used for Operator-assisted
calls should also have a separate line port and phone port. To avoid any conflicts or performance delays, we recommend that you do not have any other programs running on the remote computer while you are working with ICSRT.
The default Baud rate is 19200. For a direct connection, the local baud rate at the RAD must match the baud rate used for the direct connection in ICSRT. If you are using a
remote connection, 1200, 2400, 4800, 9600 or 19200 baud can be used. If you choose a baud rate for a remote connection that is higher than the rate supported by the RAD, your modem auto-bauds down to the modem speed of the RAD. It is strongly recommended that you use 9600 baud or higher for Remote or Operator-assisted connections.
Caution: ICSRT requires a Baud rate greater than 1200 to perform a successful restore operation.

Note for US Robotics modem users: Be sure to add &I0 and &B1 to your modem init strings. &I0 -- software flow control disabled; &B1 -- fixed serial port rate

 

[Rapetou]

I give you a STAR Mitelman !!!

 

[scadie]

Thank you MitelMan,

I will try it on monday at the office...

Scadie

 

[karate777caesar]

What is the name of the Special Modem on the keysystem, Norstar? What is the price for the Nortel PN? The NRU is on the remote /PC side.