Compaq Presario 2500 Display Problem

[gmattey]

Hello,

A friend of mine has a Compaq Presario 2500 laptop.

Her screen has coloured patches over it in places and can only really see the top right corner.

I thought it may be video drivers need re-installing or maybe the connector from the motherboard to the screen has been slightly dislodged.

I've not actually seen the laptop yet, just been told whats wrong with it.

Could it be anything that i've said above or is the screen just basically knackered?

Thanks for any help!

Regards.

Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[xit]

Could be any number of causes, for sure a video problem, may be a simple driver problem. For starters I would try booting in safe mode and see the results, go from there.

okiepc

 

[BadBigBen]

Her screen has coloured patches over it in places and can only really see the top right corner.

that is called Artifacting, and can be caused by:

1. corrupted driver as per xit...
2. overheating, ergo clean it out...
3. bad video ram...
4. overclocking, wrong timing...


Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[gmattey]

oh right i see,

so basically i'll have to open it up, clean it out and test all the parts.

laptops are awkward to open at the best of times haha.

thanks

Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[BadBigBen]

see if it has those splotches also in the BIOS setup screen... it would rule out timing / overclocking problems or driver problems... but could indicate dust build up, meaning temperature build up, or worse RAM damage...

Basically check the temps, if they are too high then open it up and clean it out...

laptops are awkward to open at the best of times haha.

ain't that the truth...

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[gmattey]

well ive just been informed even when its off the screen is weird.

so guess its a new screen needed!

Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[gmattey]

I'm happy i can install the lcd but in the manual it says i need a service utilities disk but i don't have one, anybody know where i could download it from???


Important

After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk
to reprogram the EEPROM on the motherboard for the new display.
1. Download the notebook series service package from the Partnership Web site (see page vii),
and create a Service Utilities floppy disk as described in the packageÌs Readme file.
2. Plug in an AC adapter.
3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive,
connect a USB floppy drive.
4. Turn on the notebook.
5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy
drive.
6. Select the option to update the display/LCD identification stored on the motherboard.

I have been to HP/Compaq site and can not find this Service package - is there somewhere else I could get this or is there a way around this?


Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[BadBigBen]

Sorry, see:

http://forums11.itrc.hp.com/service...47626+1211321836448+28353475&threadId=1215348

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[gmattey]

Sounds like i don't even need the disk, just another way for Compaq/HP to try and get more money out of you by the looks of it!

Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[BadBigBen]

The way I read it, you need the disk or a shop who partners with HP...

the statement by the second poster, was that he did not need it, because he only opened it and reclosed it, not changing anything...

I could be wrong...

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[gmattey]

you could be right, i've searched around the net about it before but still not 100% sure.

i've got a detailed description of how to remove and replace the display.

i'll give it a try and see if the new one works.

i can't see any reason why it wouldn't work with a different screen in but you never know.

Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[gmattey]

also i was wondering about getting a wireless card for her.

seen the Intel WM3B2200BG Internal Wireless Card 802.11g card, i'm pretty sure it will fit but will it fit the presario 2500?

one thing i'm not sure about though is the antenna's, anybody know if 2500 have built in antenna's?

http://laptopcentre.ca/intel-wm3b2200bg-internal-wireless-card-80211g-laptops-p-565.html

Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[BadBigBen]

Can't help you there...

I would suggest the use of a USB version instead, as they have build in antennas, if there is no SLOT or Antenna build in the laptop...

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[gmattey]

I'm pretty sure there's the pcmcia slot now, think i'll go with that rather than the mini pci as it'll be a lot easier.

also i don't need that disk according to hp...

Thank you for contacting HP Total Care.

From your email, I understand that you want to replace LCD panel of your notebook and instructions to repalce the LCD panel. Let me assist you in this regard.


There is no need of Service Utilities disk to replace the LCD panel of the notebook. In order to replace the LCD panel in your notebook. Please follow the instruction in the
below link:

http://h10032.www1.hp.com/ctg/Manual/c00246219.pdf

Please refer the Page no :52


Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[BadBigBen]

Glad to hear that it is pretty easy, and that HP has provided an instructional manual on how to do it...

and good luck with the WiFi card there, hope it will work out for you...



Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[gmattey]

thanks a lot.

i appreciate all your help you've given me.

Asus P5K Motherboard
Intel Core 2 Duo E6850 3.0GHz
4GB DDR2 667 MHz
320GB Sata Hard Drive
Nvidia 8500GT Super 512MB

 

[BadBigBen]

You're welcome... anytime...

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."