Company Hours in Vector 1

[cjdearest]

I need to know how to program our company hours in a vector in CMS.
The hours are:
M-F 6 AM - 9 PM
Sat 7 AM - 5 PM
Sun 12 PM - 5 PM

Callers are getting routed to our closed message on the weekends.

Thanks!!

 

[sjforcum]

Can you provide printouts?

 

[rejackson]

goto closed if all 2100 to 0600
goto closed if sat 1700 to 0700
goto closed if sun 1700 to 1200
--open--




--closed--
announcement or vector

 

[TykeUK]

this is how I would program this.. (Step 10 can be altered to another step/vector etc)

01 goto step 10 if time-of-day is all 21:00 to all 06:00
02 goto step 10 if time-of-day is fri 21:00 to sat 07:00
03 goto step 10 if time-of-day is sat 17:00 to sun 12:00
04 goto step 10 if time-of-day is sun 17:00 to mon 06:00

Step 10 = Closed announcement

 

[2BAvoice]

I would make step 10 -
Disconnect after announcement xxxx (closed announcement) unless you just want them to hear the announcement and count on the caller to hang up.