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commvault 7.0 Builld 76 Exchange backup failing

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hospitalcase

Technical User
Sep 22, 2006
12
IE
Error Code: [7:98]
Description: Index update failed. Please make sure that the index cache directory is accessible, and the indexing MediaAgent services are running

Exchange 2003 backup fails
 
Might be a stupid question, but have you made sure that the index cache directory was accessible and that the indexing MediaAgent services were running at the time of the error?
 
yes all mediaagent services were running and the cache directory is fully accessible. It is only exchange which is failing, all other jobs/servers complete with no problems.
 
Hi there

Can you try a FULL backup. It will create a new Index.

Hope this helps!
 
It turned out to be a corrupt mailbox. we subdivided the mail store backup till we found 1 mailbox that it continually failed on.
deleted and created a new mailbox and all is well again.
thks for all the replies.
 
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