Command reboot does not affect the IP extension!

[rfpup]

Hi to all!

I am trying to reboot the IP phones under BP but nothing happens to the IP phones.

Steps followed:
1. Click on Board/Cabinet 0/IPU
2. Click on Board Configuration
3. Click on Gatekeeper
4. Click on IP Extension Table
5. Click on IP Extension Information
6. Chossing the IP extension I need to be rebooted.
7. Reboot

Tested software version of IP phone are:

a. R4A/R3B/R4A/R4A(application/bootrom/language/config)
b. R4A/R3C/R4A/R4A(application/bootrom/language/config)
c. R4A/R3D/R4A/R4A(application/bootrom/language/config)

Tested CSW of BP50 is LZY 203 2236/1 R3B (R16 R3B)
Tested flash PROM in CPU D5 is RYS 102 548/1-2 R1H
Tested IPU software:

a. RYS 102 539/1-2 R3A FlashProm Rev
b. RYS 102 541/1 R6C FlashProm Rev
c. CAA1122784 R3B

Any idea?

Thank you

 

[TBLuk]

Are you able to physically go to the phone?

An easier way to reboot is to press 'C' + 'Mute' + '#' together for around 2 seconds.

 

[rfpup]

Hi TBLuk!

I know that, I can also reset the phone via telnet or Secure telnet(depends on Application version) but I was curious why the described function is not successful?

Thank you anyway

 

[bpczi]

Hi rfpup!

Have you noticed, that you must set the parameter "Reboot at ASB time:"? This command is below the IP-Extension table and the IP-Phones will be rebooted at the time you fill in there after you click on reboot.

regards,

bpczi

 

[rfpup]

Hi bpczi,

Thank you for your information.
It function correctly after performing your suggestion.

Bye