command lost and group call pickup

[DEIVIDOS]

Hi,
I have a customer in BC 9 , and we have a problem with printout
of the Group call pick up. I detected that the problem is one extension ,
this extension before is on a group of pick up 13, but now i can`t to print
this group. i can´t to delete this extension.
any ideas??

<SUSIPIR=11116;
STATUS INFORMATION AT 14:53:52 21FEB08
DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO
11116 DTS IDLE #0231 FREE #0399 DIR,NAN
ODN1:IDLE
ODN2:IDLE
ODN3:IDLE
END

<SUDIPIR=11116;
DIRECTORY INFORMATION AT 14:53:58 21FEB08
DIRECTORY NUMBER : 11116
TYPE OF DIRECTORY NUMBER : DTS
NAME : I. Barrio

EXTENSION TERMINAL DATA
EQU TERMD ADN CALALT
3-0-20-13 0019 1

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM ADC CUST
14 00151515 02021201 001150000 0000 0 00000000010

DIGITAL EXTENSION FUNCTION KEY DATA
KEY KTYPE FCN VALUE DIG
00 PGM
01 FCN TNS 11245
02 FCN TNS 50207
03 FCN TNS 50118
09 ODN 11116
10 ODN 11116
11 ODN 11116
13 FCN TNS
14 FCN TNS 11448

GROUP DATA
GROUP CALL PICKUP:

when i try to delete this extension appear a command lost in the screen

 

[whosrdaddy]

first try to restart GPP in LIM 3 and see if this helps.

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[DEIVIDOS]

I restart this program in lim 3 but the result is the same.any ideas?
thanks & best regards

 

[doktor]

Hi
I think we saw this kind of data corrumption a lot in the early BC8's.
Maybe let E/// take the job to "SACOS away" the data corrumotion, if this still is possible...
///doktor

 

[DEIVIDOS]

hi doctor,

and what SACOS i need to repair my problem???
do you help me in this? is a very important customer and I need to solve it.

thanks in advance

 

[doktor]

Hi again

I did let E/// do the job at that time and it costed alot.
Sometimes I tried myself to do a HIREI; and wait one day, and check out the HIMDP for the actual LIM, where the group call pick-up group was placed. The I restarted some of the program units releated to the problem.
In most cases E/// was contacted to solve the problem, but some times restart of GPP and othe helped.
Sometimes even SFCEI; helped
So a bit trial-and-error.
I am not shure that E/// do these jobs anymore with BC9??
///doktor

 

[supervoice]

Hello,

Can you see in which lim the group is located ?

 

[DEIVIDOS]

I can`t see this but I had a Pc regen of this client and this group is on a lim 2 as a extension, but the client executed the command KSEXCIR=...,EQU=...; for change the position of the extension from lim 2 to 3 and this problem appear in your system.

thanks

 

[whosrdaddy]

try to change back the EQU of the extension and see if it GPDAP works, if yes then remove it from from Call pickup group before doing the KSEXC again...

if this does not help, I will try to help you with sacos...

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[slash50]

We have had lots of BC9 sites with problems printing out call pickup information, as well as call logging form printouts.

It causes lots of problems when trying to upgrade...