com ports problems

[RockyRR]

My modem on my laptop is unable to connect to the net (or dial out to any number). Modem diags report that it can't find a dial tone (I know there is a dail tone).

Device manager in Windows doesn't reflect any com ports (just the LPT port). Then in command mode I ran DEBUG and it shows all 0' (zeroes) where it should be showing the com port addresses.

My question is this:

How can I fix the com ports? Or, any other suggestions.

Thanks,
Rocky

 

[jrbarnett]

Rocky

Are you in the UK? Some modems have trouble with the BT 1571 answering service that gives a non continuous beep - I know several modems that don't recognise that as a dialling tone, but others that do.

John

 

[antdickens]

Try checking in the bios to ensure you com ports aren't disabled.

Has the modem worked before??

 

[RockyRR]

I'm in the U.S.

My modem has worked before, for at least 2 years.

I went to the BIOS and the only options there are:
-boot method
-time and date setting
-password setting

It is a Phoenix BIOS, but the options are pretty limited compared to what I've seen on other PC's.

Thanks Guys

 

[ceh4702]

Just go to add hardware and add the com port as a device and see if it adds the comm port. It may be disabled in the BIOS. If you enable it you may have to select an address range. I do not recall what the defaults are. They are probably pretty much the same on most computers for COMM1, COMM2, COMM3, etc.

You must have a COMM port on your computer for your mouse and video to work, I would think! Some Modems prefer a specific COMM port.

If you do not like my post feel free to point out your opinion or my errors.

 

[ceh4702]

Might be listed as PCMCIA (SPELL) device. I dont really use laptops much myself. It it runs off the card bus I dont know what it show up as.

If you do not like my post feel free to point out your opinion or my errors.