You can reset the phone to it's 'factory settings' from the handset by pressing **73639<MAC Address>##
To enter the Mac Address of the phone you just match any alpha characters to the appropriate dial-pad key, for instance 'A', 'B', or 'C' = 2, 'D', 'E', 'F' = 3.
if you have POE sometimes it gets a little goofy. If you have a power brick, just remove the LAN cable an reset the phone, but as allen stated, if the phone is up, you should be able to do this anytime.
John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services
It all depends on the firmware version as **73639<MAC>## doesn't always work on older firmware from what I've seen (YMMV). I actually wrote a blog post -
- on how to flash the firmware to the latest version, which also resets the password back to the default COLOR*SET (as I had a similar problem)...might help...
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