Can you get the actual number the customer presses if you use the collect digits functionality? The reason why I'm asking is that we see the need to have a possibility for call back when agents are not available. Is it possible to collect digits, and write them to a table or flat file?
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Collect digits and write them to a file/db
- Thread starter Benighted
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DancingDave
Technical User
Are you wanting to capture customer's CLI or just how many people pressed 1, 2, 3 etc.?
DD
DD
- Thread starter
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DancingDave
Technical User
I'd suggest using CCT. The CTI engine could be programmed to read CLI where available and write to a database or file if it's not answered.
Probably something for your provider's professional services team to do for you.
DD
Probably something for your provider's professional services team to do for you.
DD
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