CNG recognition for faxing

[Phonedaddy]

I have a ACS and a Partner Messaging, both R7. I have programmed the fax (ext 18) in #601, also in #505 to hunt group 8 and in #206 to group 1. In the Messaging system I removed the mailbox from ext 18.

I have the AA set to answer on 0 rings, when a voice call comes in everything works fine, but a fax call will ring the ext defined as the operator for three rings and then will transfer the call to the fax.

How can I stop the fax call from ringing the operator before the fax transfer? Thanks

-Bill-

 

[TouchToneTommy]

Take the fax machine out of #601
Keep it in #505-8
Not sure what you programmed in #206, that is for LINES not extensions
Make a Transfer Only mailbox for the Fax Extension

While the AA is talking, the ACS should recognize the CNG and do the transfer automatically.

 

[Phonedaddy]

Thanks for the reply TTT, I'll try that out next week after the holidays.

-Bill-