I've encountered a weird issue with CMSWeb that I haven't seen before.
Some users use it to assign skills to agents as they don't have CMS Supervisor installed. Thye have used this without issue for some time and an issue has suddenly developed without any changes done to the system. When they want to add a skill they click on the add button but it only allows them to search for users beginning a to m. Any users beginning n to z are not found. Also there is nothing on the screen that shows the search is being limited to a subset of the alphabet. However when they search in the split skill list to see who is assigned all the users are there. Any suggestions?
Some users use it to assign skills to agents as they don't have CMS Supervisor installed. Thye have used this without issue for some time and an issue has suddenly developed without any changes done to the system. When they want to add a skill they click on the add button but it only allows them to search for users beginning a to m. Any users beginning n to z are not found. Also there is nothing on the screen that shows the search is being limited to a subset of the alphabet. However when they search in the split skill list to see who is assigned all the users are there. Any suggestions?