dynamos2000
MIS
User Permissions: If a user has 'write' permissions, what is the user able to do besides edit the dictionary for VDN's?
Thank you
Thank you
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
CMS: User permissions regarding VDN's 1
- Thread starter dynamos2000
- Start date
- Status
-
1
- #2
2 things that I know of for certain:
VDN to Vector assignments (can modify what vector the VDN points to - seriously affecting call flow design)
VDN Call Profile setup (Can modify service level threshold - seriously affecting service measurement).
Short answer - not to be given lightly.
Sean Murphy
Call Centre Analyst
IAG New Zealand
VDN to Vector assignments (can modify what vector the VDN points to - seriously affecting call flow design)
VDN Call Profile setup (Can modify service level threshold - seriously affecting service measurement).
Short answer - not to be given lightly.
Sean Murphy
Call Centre Analyst
IAG New Zealand
- Thread starter
- #3
dynamos2000
MIS
Thanks! Looks like if I limit the user from having "write" access in call center admin, that they can take care of the dictionary without playing with the service level or pointing VDN's to another vector
- Status
Similar threads