CMS Supervisor R16.3 - Dashes instead of text 1

[NewbieCarol]

We currently have a CM 6.3 and have CMS R15. We have one particular VP that has a laptop with Windows 7 on it so he has to use Supervisor 16.3. About once every other month when he starts the application, the login screen comes up with all dashes instead of text. I would paste an image of it here in my posting but I don't know how. I apologize. Has anyone had this happen to them before??

Thanks!
Carol J.

 

[wokdabat]

I have seen this. I always reinstall the application. You can also try running two batch files RegistryDefaults.bat and sReg.bat, but they are normally used for CMS error codes.

Good luck!

 

[NewbieCarol]

The only way we've found to fix it temporarily is to recreate his windows profile but this can't be the permanent solution, it just can't.

Thank you for your input.

 

[mross228]

I just had the same problem on Win 7. A Google search turned this up and it worked for me. There was a file called CVS_Cache.tmp in:

C:\Users\UserName\AppData\Roaming\Avaya\CMS Supervisor Rxx\Cache

I deleted it and all was well. Maybe just move it to a temporary place in case something bad happens.

Regards,
....Mike

 

[NewbieCarol]

I am printing out all these suggestions and will try them the next time it happens. Thanks to all!

 

[lopes1211]

x2 on the cache file. Common issue.

-CL

 

[Stinney]

I also vote clearing cache, works for us.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"