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CMS supervisor question
- Thread starter eseibert
- Start date
Have you checked the "Call Centre Admin/Split-Skill Call Profile Setup" to make sure there's a sensible number in the Acceptable Service Level box?
If the number of seconds is, say, 2 and all calls wait more than 2 seconds to be answered, your service level will be 0.00%
As it's a daily report, any changes you make today will not be reflected until tomorrow.
If the number of seconds is, say, 2 and all calls wait more than 2 seconds to be answered, your service level will be 0.00%
As it's a daily report, any changes you make today will not be reflected until tomorrow.
- Status