CMS Supervisor Licenses Running Out 1

[learn2shoot]

The Issue:
In the call center I work at, for ridiculous reasons we have a lot of people who have access to CMS Supervisor 13, but don't necessarily need it at any given point. Because of this people see have gotten messages stating that licences are all used and will next time log on a little early to reserve their licence, (and might leave for the day) compounding the issue. Management's answer is to walk around when they cannot get in and see who is on and ask people to get off. In reality we have enough licenses...

What I want:
An ability to view who is logged in (for how long) and the ability to boot people who are license squatting. I am sure there is something in Unix to do this perhaps starting with the "ps -e" command but I am lost

 

[4merAvaya]

Typing 'who -HuT|pg' will give you a list of users that are logged in, the time they logged in, and the Process ID (PID). Press [ENTER] to go through each screen. To log a user off type 'kill -9 [PID]', using the PID from the 'who' command. I would recommend trying this on yourself before you start killing processes. An alternative to CentreVu Supervisor is to use Terminal Emulator. It doesn't have all of the bells and whistles of CVS but it does not count towards your license count.

Kevin

 

[simreal]

What I do is instead of | pg I add > filename.txt. Obviously replacing filename with something meaningful to me. This will port the results of the command into a text file named filename.txt. The file will be in the home directory for whichever user ran the command.

Then I ftp the file off the cms and start emailing people who are squatting. I usually tell them if they continue to sqaut I will remove their account.

 

[tyubzs]

good job!!