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CMS Software compatibility

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phonesaz

Vendor
Dec 18, 2006
880
US
I am trying to replace an older Sun 210 box with the same box by swapping the hard drives with no success. There is a piece of paper in the new box that says CMS R15 was preloaded on the new box. I believe the old box was R14 (the client is not sure, but it was in place for years and he thinks it was 14.) Would this cause the new box to not work? The critical light won't go away and the modem won't connect, so no one can dial in and/or see it on the monitor to troubleshoot.

I am having them verify the software release on the old one this AM, but if they are different would that cause a problem? If not, any other suggestions? This is the second box that hasn't worked. Thanks in advance!
 
Hi
You cannot swap the drives , you can export and import the databases though
 
Why wouldn't I be able to swap the drives? I should add at this point - I am just a field tech doing what a remote engineer tells me to so please bear with my lack of knowledge. The remote engineer is the one who said I can swap drives. I have done it before with an Intuity but it was a mess as well due to software issues. Thanks.
 
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