CMS question - abandon calls

[navy1]

Calls route to skill/vdn/vector - business hours closed saturday/sunday - any calls received then would route to voice mail. On a recent Sunday, skill shows 2 abandoned calls. There is only 1 vdn routing to this skill and it doesnt show any calls for this day. You only see the 2 abandoned calls in CMS skill report. Where could these calls come from if not via the VDN? Could it be someone may have dialed the 5 digit hunt (skill) group number and that would show as abandoned? Any info appreciated. Thanks.

 

[smokinjoe2938]

I think you just answered your own question

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[navy1]

However, checked call accounting for any calls to the hunt group lead extension and none appear for date in question.

 

[Stinney]

Definitely a skill report, not VDN?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[Mark568B]

I usually do a LIST USAGE HUNT XXX in ASA on the skill number when something like this happens.
It will list out all the vectors and vdns that the calls could be leaking in on after hours.

 

[navy1]

Correct in that 2 abandons only appear on skill report, not vdn. Also did list usage, all the normal troubleshooting, but no other vdns, vectors appearing with that in pbx. Is still a mystery how those 2 calls bypassed the one and only vdn routing to the skill.

 

[Speewah]

Try list usage digit-string for the Hunt Group Extension, that will show you if it has been set as a VDN variable anywhere..