CMS Issue with agents showing in wrong skill

[avAyATEKky]

I have CM 5.2.1 sp18 with CMS r16.3.

My issue is EAS is turned off so I use autodial with feature code+hunt+extension to log inand etc.. Starting yesterday I would see an agent thats only program for 1 hunt grp in a complete different hunt grp on CMS Supervisor, but when I use BCMS everything Correct.

Changes that were made.
I was having issues with my Dup. CM server Time being off by 4-6 minutes. I added NTP but the servers kept counting from Local than the NTP address.
Informed avaya they stated I needed to update the SP (i was on SP16). So I did and time is correct but now CMS is seeming as its about to blow up.

Any help as I rarely can get help from Avaya..........

Today Makes Tomorrow

 

[AvayaTier3]

You rebooted CM to install the Service Pack update.
Have you rebooted your CMS?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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