I am running CM 3.2 with CMS supervisro R13,,,
On the call records report (hit=storical-other-call records)
It records calls coming into vdn/stations/agents
It also shows agent to agent calls, and outbound agent calls
It does not show outbound calls from stations,,,
Is there a way to get the CMS or the PBX itself to record calls being made from stations..?
Thanks Everyone..
On the call records report (hit=storical-other-call records)
It records calls coming into vdn/stations/agents
It also shows agent to agent calls, and outbound agent calls
It does not show outbound calls from stations,,,
Is there a way to get the CMS or the PBX itself to record calls being made from stations..?
Thanks Everyone..