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CMS info - call records

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Zen216

MIS
Jul 13, 2006
616
US
I am running CM 3.2 with CMS supervisro R13,,,
On the call records report (hit=storical-other-call records)
It records calls coming into vdn/stations/agents
It also shows agent to agent calls, and outbound agent calls
It does not show outbound calls from stations,,,
Is there a way to get the CMS or the PBX itself to record calls being made from stations..?

Thanks Everyone..
 
You need a CDR program (Call Detail Recording). We use eCAS from Veramark; there are others out there as well.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893
 
Thanks Susan,,, I have a free program that I am using,, but it is not that robust...
I was hoping there would be a work-around to enable that,, oh well,,
Thanks again
 
Quick question, what prgram are you using? Does anyone know of any good free open source call loggers that work with Avaya?
 
Check out faq690-2462.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893
 
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