CMS info - call records

[Zen216]

I am running CM 3.2 with CMS supervisro R13,,,
On the call records report (hit=storical-other-call records)
It records calls coming into vdn/stations/agents
It also shows agent to agent calls, and outbound agent calls
It does not show outbound calls from stations,,,
Is there a way to get the CMS or the PBX itself to record calls being made from stations..?

Thanks Everyone..

 

[SF0751]

You need a CDR program (Call Detail Recording). We use eCAS from Veramark; there are others out there as well.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[Zen216]

Thanks Susan,,, I have a free program that I am using,, but it is not that robust...
I was hoping there would be a work-around to enable that,, oh well,,
Thanks again

 

[theblackbag]

Quick question, what prgram are you using? Does anyone know of any good free open source call loggers that work with Avaya?

 

[Zen216]

The program I am using is a little access db...
cdrlogger...
I got it from this thread

http://www.avayausers.com/showthread.php?t=6978

 

[SF0751]

Check out faq690-2462.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893