CMS Custom Report or Screen Paint

[marcyg]

Hi,
I need to create a custom report for a Manager. Thought I could do this via CMS Supervisor, but looks like it must be done in terminal via Screen Paint. Never done this before.

Got into it, copied a current report (I think). But I have no experience to go any further. I need a report that shows:

Average Handle time = ACD Time + Hold time + ACW time

Does anyone have step by step easy instructions? I have downloaded the Avaya document, however I'm having a hard time trying to understand the screen paint.

Marcy

 

[JLineham]

Hello Marc,

You should be able to create a custom report, all you should need to do is go into Commands -> Reports, toward the bottom you should be able to click on 'New', which will then prompt you through the report wizard to design your report.