Can someone tell me how the CMS handles Call Records (in general)? It is my understanding that the file is FIFO and the 5001 record should replace record 1 etc etc (if set to Max size of 5000). I have an ODBC query running every few hours that picks up data from this table. At one point this routine worked without a problem.
The problem now is that call volume has picked up and I am receiving CMS Errors "Call Record Error" call rate exceeded capacity - xxx call records not recorded, occurring every interval while call volume is up. As call volume settles down the Errors stop and the Call Records begin logging again.
Wondering where the capacity issue is coming into play? If this is a FIFO file...why shouldn't the file keep writing to itself? I've been through Tier 3 at Avaya they cannot assist further without $$$$. They say that I may be exceeding a limit of something like 400 records per 20 minute interval.
Just need a couple of hints so that I can write a shell script or something to keep the file open and logging data. I can run my ODBC query more frequently if need be.
(This is a new system running on 11)
Thanks.
The problem now is that call volume has picked up and I am receiving CMS Errors "Call Record Error" call rate exceeded capacity - xxx call records not recorded, occurring every interval while call volume is up. As call volume settles down the Errors stop and the Call Records begin logging again.
Wondering where the capacity issue is coming into play? If this is a FIFO file...why shouldn't the file keep writing to itself? I've been through Tier 3 at Avaya they cannot assist further without $$$$. They say that I may be exceeding a limit of something like 400 records per 20 minute interval.
Just need a couple of hints so that I can write a shell script or something to keep the file open and logging data. I can run my ODBC query more frequently if need be.
(This is a new system running on 11)
Thanks.