CMS and Crystal Report

[jongag1]

We would like to use Crystal Reports also for reporting.
CMS is on a Sun machine.
Has anyone been able to connect to the dbase?
If so, please tell me how you did it.

Kind regards,
Age de Jong

 

[Coineandude]

we use the odbc 3.2 for CMS add-on from avaya.
comcode was 108602442 (i think)
server component was installed by our vendor on the CMS and client install/config is pretty easy.

seems to work well. have not seen anything buggy with it to date.

 

[ctr999]

We do exactly what you are describing. Do you have ODBC on your server?

 

[europe]

Age,

ODBC is een optie, maar ook External Call History zoe een optie zijn. Please let me know if the information that was provided is helpfull.

Edwin Plat

 

[jongag1]

Thanks for the answers.

We don't have odbc on our server, I tried to locate the odbc addon from Avaya but could not locate it.
Is it available for free or must it be bought at our vendor?

 

[ukcomms]

The ODBC Software is supplied to Avaya from Openlink.

http://www.openlink.co.uk

will let you download a trial version.
Not sure of any pricing with them, but if it's not free from Avaya I'd bet it's cheaper direct.

Regards
Paul

 

[Coineandude]

118042 CALL MANAGEMENT SYSTEM OPEN DATA BASE CONNECTIVITY R3 5 USER LICENSE


108129230 CALL MANAGEMENT SYSTEM SOFTWARE ODBC 5 TO 10 USER UPGRADE

more details in the spreadsheet linked below. i just did a search in the item description field for odbc and open. not sure how accurate the pricing is, but it will at least procide item numbers.

http://www1.avaya.com/enterprise/gov/gsaschedule/download_files/GSA_Price_List.xls