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CMS Agent Trace issues
- Thread starter Johnny303
- Start date
Do you use whisper announcements before the call is delivered to the agent? The time that the announcement plays is considered "ring" time.
- Stinney
“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius
- Thread starter
- #3
DennisVstar
Technical User
We have a similar issue with high ring times with only certain agents.
due to working some of our agents using the One X agent 2.5.6 have it set up to receive calls on an 'other phone' instead of 'desk phone' or 'My computer'.
of those agents a small few have high ringtimes due to calls not connecting to their cellphones. Do the agents use Desk phones?
due to working some of our agents using the One X agent 2.5.6 have it set up to receive calls on an 'other phone' instead of 'desk phone' or 'My computer'.
of those agents a small few have high ringtimes due to calls not connecting to their cellphones. Do the agents use Desk phones?
SoftwareRT
Vendor
We've had similar issues, are these agents with physical phones or virtual or a mixture?
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