CMM Embedded Voicemail

[Antaew]

I have a CM 6.2 with an embedded CMM. When callers transfer into the Voicemail after 4 rings, its asking for an extension instead of just tranferring into the voicemail and letting you leave a message. Is there a fix for this?

Please Advise

 

[dialtonebone]

Did it start doing this out of the blue, or is this a new installation? Is this occurring to all users or just a certain group/range of numbers?

It sounds like integration might not be all the way set up.

Do you see the extension range show in "cha private" (assuming the trunk group is set for private numbering)?

 

[Antaew]

This is a new install. Below is a Li trace.


LIST TRACE

time data

16:19:51 TRACE STARTED 03/20/2015 CM Release String cold-03.0.124.0-22098
16:20:20 active station 3010 cid 0x129
16:20:22 dial 3010
16:20:22 redirect station 3010 cid 0x129
16:20:26 coverage-path 1 point 1 cid 0x129
16:20:26 call-forwarding 82000#
16:20:26 term trunk-group 99 cid 0x129
16:20:26 call-forwarding 82000#
16:20:26 route-pattern 99 preference 1 location 1/ALL cid 0x129
16:20:26 seize trunk-group 99 member 17 cid 0x129
16:20:26 Calling Number & Name NO-CPNumber NO-CPName
16:20:26 denial event 2209: Msg'ing Hunt Grp Xln Bad D1=0x4 D2=0x820063
16:20:26 Setup digits 2000
16:20:26 Calling Number & Name 3010 NO-CPName
16:20:26 Proceed trunk-group 99 member 17 cid 0x129

 

[dialtonebone]

Did you follow the implementation guide step by step?

I would definitely say that
16:20:26 denial event 2209: Msg'ing Hunt Grp Xln Bad D1=0x4 D2=0x820063
is part of the problem. I don't really have any good answer though other than you should double check all your settings (for example, I don't see any caller ID passing over that trunk).

 

[AvayaTier3]

Calling Number & Name NO-CPNumber NO-CPName is missing.
you need to check messaging trunk-group for private or public numbering
setup your extensions that do not work to look like the extensions that do work.

list public-unknown-numbering                                          Page   1

                     NUMBERING - PUBLIC/UNKNOWN FORMAT
                                                    Total
         Ext Ext           Trk       CPN             CPN
         Len Code          Grp(s)    Prefix          Len
         4   2             16        303543          10
         4   2             32                        4
         [COLOR=#CC0000][b]4   2             99                        4[/b][/color]

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[kyle555]

Typically that's your first step with "open tree" in voicemail - check your private numbering table - make sure you're sending the extensions over the voicemail trunk properly.

The denial means...
An fp-mwi, qsig-mwi, or sip-adjunct messaging hunt group does not route over the correct trunking facility.

Is your voicemail trunk's numbering type "private" and do you have what is needed in your private unknown numbering table to send the appropriate digits to voicemail?

Can you key in the mailbox number of the person once in voicemail, leave a meassage, get MWI, and call back into voicemail, key in your extn and password and retrieve msgs and turn off mwi?