Hi
My organisation uses 3 different phone systems (don't ask), and I look after the Avaya platform. The estate outside of Avaya is being modernised, and as part of that they are getting rid of the MD110 gateway that links Avaya to the other platforms. This also means that the '26' access code that allows calls off Avaya and onto the other platforms via the gateway (and vice versa), will no longer be used. All internal calls between Avaya and the gateway are carried on 2 specific ISDN 30s. Our DDI numbers are in a unique range (60001 to 60299) in the overall dial plan. I have successfully made the changes to the CM uniform dial plan and AAR analysis tables that will allow calls out over the internal trunks without using the '26' code, but I don't know what (if anything), I need to do in the CM to let it recognise inbound internal calls to our DDIs that aren't prefixed with '26'. The telecoms guys looking after the Cisco and Ericsson platforms and MD110 have made the config changes they say they need to make, but test calls to the Avaya DDIs fail. Does anybody have any suggestions?
Thanks.
My organisation uses 3 different phone systems (don't ask), and I look after the Avaya platform. The estate outside of Avaya is being modernised, and as part of that they are getting rid of the MD110 gateway that links Avaya to the other platforms. This also means that the '26' access code that allows calls off Avaya and onto the other platforms via the gateway (and vice versa), will no longer be used. All internal calls between Avaya and the gateway are carried on 2 specific ISDN 30s. Our DDI numbers are in a unique range (60001 to 60299) in the overall dial plan. I have successfully made the changes to the CM uniform dial plan and AAR analysis tables that will allow calls out over the internal trunks without using the '26' code, but I don't know what (if anything), I need to do in the CM to let it recognise inbound internal calls to our DDIs that aren't prefixed with '26'. The telecoms guys looking after the Cisco and Ericsson platforms and MD110 have made the config changes they say they need to make, but test calls to the Avaya DDIs fail. Does anybody have any suggestions?
Thanks.