CM6.3 and ANI passing through VDN - stops when answered ( expected ? )

[ayavauser]

we have a CM 6.3 x system with Call Center and using VDN / Vector for AA menu tree options as well ( just easier for AA menus )

never really noticed if this is normal behavior / expected but we are seeing ANI Caller ID on calls - until they are answered when passing through VDN / VE treatment

the ANI Caller ID then disppears and shows the users Caller ID ( internal ) when answered if passing through a VDN / Vector treatment

normal Direct calling not passing through a VDN / VE treatment are fine and ANI Caller ID remains on the call for the duration when answered

we at least see the original ANI Caller ID on the incoming call but not after answering -

apologies for even asking the question if not an issue.

thank you

cheers : )


ayavauser

 

[ayavauser]

did some more testing and we a mix of SIP trunks and standard PRI NI2 trunks

not an issue when calling DID number on SIP trunks when answered by user ( does not pass-through VDN )

not an issue when calling DID number on PRI trunks when answered by user ( does not pass-through VDN )

not an issue when calling DID number that routes to VDN / Vector on PRI trunks when answered by user

only an issue when calling DID number that routes to VDN / Vector on SIP trunks when answered by user
pointed to same VDN / Vector treatment as PRI test calls above which had no issues


cheers : )



ayavauser