CM5.2.1 1

[telecomuser]

I have a strange problem.

Below there are 2 traces: --TOP TRACE WENT TO THE – 91952814****(good)– Bottom trace skipped my input replayed (collect 1 digits after annc 76111 for none) (BAD)

Any ideas ????


list trace vdn 13502

LIST TRACE VDN

vec
time prt st data

10:10:14 0 0 ENTERING TRACE cid 12815
10:10:14 26 1 vdn e13502 bsr appl 0 strategy 1st-found override y
10:10:14 26 1 wait 1 secs hearing ringback
10:10:15 26 5 <blank>
10:10:15 26 6 goto vec 25 @step 1 if unconditionally
10:10:15 26 6 vector=25, step=1
10:10:15 25 1 wait 2 secs hearing silent
10:10:15 25 2 Local Call Preference=n
10:10:17 25 2 collect 1 digits after annc 76111 for none
10:10:17 25 2 announcement: board 006V9 ann ext: 76111
10:10:19 25 3 route-to number 91952814**** cov n if digit = 1
10:10:21 25 4 LEAVING VECTOR PROCESSING cid 12815
10:10:21 25 4 TRACE COMPLETE cid 12815

--TOP TRACE WENT TO THE – 91952814**** (good)– Bottom trace skipped my input replayed (collect 1 digits after annc 76111 for none) (BAD)

list trace vdn 13502 Page 1

LIST TRACE VDN

vec
time prt st data

10:10:51 0 0 ENTERING TRACE cid 12828
10:10:51 26 1 vdn e13502 bsr appl 0 strategy 1st-found override y
10:10:51 26 1 wait 1 secs hearing ringback
10:10:52 26 5 <blank>
10:10:52 26 6 goto vec 25 @step 1 if unconditionally
10:10:52 26 6 vector=25, step=1
10:10:52 25 1 wait 2 secs hearing silent
10:10:54 25 2 collect 1 digits after annc 76111 for none
10:10:54 25 2 announcement: board 006V9 ann ext: 76111
10:10:56 25 3 route-to number 91952814**** cov n if digit = 1
10:10:56 25 4 route-to number 91949378**** cov n if digit = 2
10:10:56 25 5 route-to number 91949378**** cov n if digit = 3
10:10:56 25 6 route-to number 91949378**** cov n if digit = 4
10:10:56 25 7 wait 5 secs hearing music

 

[Tolson]

Can we see the actal vectors?
I expect in the second round, you may have though you entered a digit 1 thru 4, but the system is saying you didn't so it is passing down the steps.
You may want to change your vector to be coll 1 .... for A, create the variable, then when yuo do the trace, it will show you what it recieved.

 

[telecomuser]

When I have the 91952814**** phone number in step 03 it works when digit =1, I put my cell number 91949378**** in step 03 and it does not work when digit =1...





PBX: display vector 25 (page 1) 7-10-2013 12:46:31
CALL VECTOR
Number: 25 Name: MAS****-TEST
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 collect 1 digits after announcement 76111 for none
03 route-to number 91952814**** with cov n if digit = 1
04 route-to number 91949378**** with cov n if digit = 2
05 route-to number 91949378**** with cov n if digit = 3
06 route-to number 91949378**** with cov n if digit = 4
07 wait-time 5 secs hearing music
08 goto step 1 if unconditionally
09 stop
10 disconnect after announcement none

 

[telecomuser]

Any idea what: Local Call Preference=n : Is???

 

[Stinney]

Can you dial your cell 91949378**** from a phone within the system trying to make the call?

Are you sure 91949378**** is in the ars ana table?

Perform the command: display error

Enter vector 25 in the Vector field and see if you have errors listed from when the vector fails.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[telecomuser]

Can you dial your cell 91949378**** from a phone within the system trying to make the call? YES

Are you sure 91949378**** is in the ars ana table? it was but had the wrong route pattern. I changed to route pattern that 91952814**** had and now the call goes through! WOOHOO

Perform the command: display error / I tried this but I could do it as display events... no events came up. .. The above fixed it.

Enter vector 25 in the Vector field and see if you have errors listed from when the vector fails.

Thank you Stinney!