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CM 2.2 & G350 Gateway & CO Trunk Caller ID on incoming call issue

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frnty

frnty

IS-IT--Management
May 21, 2008
6
GR
Hi,

i have a Caller ID issue on incoming calls to a CO Trunk on a G350 Gateway which runs CM2.2

The Phone Company sends two numbers for caller id (instead of one) as you can see on the trace which follows.

The number 211560XXXX is the real caller id.
The number 2265021414 is the number dialed to reach the trunk 517
The phones are showing the number 2265021414 for caller id which is not right. The phone company
can't help...
how can i change this to display the 211560XXXX on the 4610 IP Phones?

Best Regards


==================
list trace tac XXX
12:50:25 Calling party trunk-group 517 member 1 cid 0xb4d
12:50:25 Calling Number & Name NO-CPNumber NO-CPName
12:50:25 active trunk-group 517 member 1 cid 0xb4d
12:50:27 Category + CPN 1211560XXXX
12:50:27 Category + CPN 12265021414
==================
Trunk Configuration is as follows:

change trunk-group 517 Page 1 of 21
TRUNK GROUP

Group Number: 517 Group Type: co CDR Reports: y
Group Name: CO_PSTN COR: 1 TN: 1 TAC: 850
Direction: two-way Outgoing Display? n
Dial Access? y Busy Threshold: 255 Night Service:
Queue Length: 0 Country: 1 Incoming Destination: 8654
Comm Type: voice Auth Code? n Digit Absorption List:
Prefix-1? y Trunk Flash? n Toll Restricted? n

TRUNK PARAMETERS
Trunk Type: loop-start
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500

Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: 6 Digital Loss Group: 11
Trunk Gain: high

Disconnect Supervision - In? y Out? n Cyclical Hunt? y
Answer Supervision Timeout: 10 Receive Answer Supervision? n

===============================================Page 2 of 21
TRUNK FEATURES
ACA Assignment? y Measured: none
Long Holding Time(hours): 1 Maintenance Tests? y
Short Holding Time(sec): 10 Data Restriction? n
Short Holding Threshold: 15
Abandoned Call Search? n
Suppress # Outpulsing? n

Charge Conversion: 1
Decimal Point: none Replace Restricted Numbers? n
Currency Symbol: Replace Unavailable Numbers? n
Charge Type: units Receive Analog Incoming Call ID: Bellcore
Per Call CPN Blocking Code:
Per Call CPN Unblocking Code:

Outgoing ANI: Ds1 Echo Cancellation? n







===============================================Page 3 of 21
ADMINISTRABLE TIMERS
Send Incoming/Outgoing Disconnect Timers to TN465 Ports? n
Incoming Disconnect(msec): 500 Outgoing Disconnect(msec): 500
Outgoing Dial Guard(msec): 1600
Incoming Glare Guard(msec): 1500 Outgoing Glare Guard(msec): 1500


Ringing Monitor(msec): 5200 Incoming Seizure(msec): 500
Outgoing End of Dial(sec): 10 Outgoing Seizure Response(sec): 5
Programmed Dial Pause(msec): 1500
Flash Length(msec): 540
Busy Tone Disconnect? n




END TO END SIGNALING
Tone(msec): 350 Pause(msec): 150

OUTPULSING INFORMATION
PPS: 10 Make(msec): 40 Break(msec): 60 PPM? n



===============================================Page 4 of 21
ATMS THRESHOLDS
TTL Type: 105-w-rl Far End Test No:
TTL Vendor: TTL Contact:
Trunk Vendor: Trunk Contact:
Trunk Length:
MARGINAL UNACCEPTABLE
Min Max Min Max
1004 Hz Loss: -2 21 -2 21

-Dev +Dev -Dev +Dev
404 Hz Loss: 9 9 9 9
2804 Hz Loss: 9 9 9 9

Maximum C Message Noise: 55 55
Maximum C Notched Noise: 74 74
Minimum SRL-HI: 0 0
Minimum SRL-LO: 0 0
Minimum ERL: 0 0

Allow ATMS Busyout, Error Logging and Alarming? n

===============================================Page 5 of 21
TRUNK GROUP
Administered Members (min/max): 1/1
GROUP MEMBER ASSIGNMENTS Total Administered Members: 1

Port Code Sfx Name Night Mode Type Ans Delay
1: 017V301 MM711 2265021414

 
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I read that manual but i couldn't find something to help me.
 
Upvote 0 Downvote
list trace station for the called station when it is receiving a call for this trunk.

Code: 
give the station a couple buttons and try using them:

BUTTON ASSIGNMENTS
 1: call-appr                            5: in-call-id Type: c Grp: 1    (cover-answer)
 2: call-appr                            6: in-call-id Type: h Grp: 1    (hunt-group)
 3: call-appr                            7: callr-info
 4: call-appr                            8: call-disp

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote

This the station trace (station is 2420 digital set)

14:43:27 Calling party trunk-group 517 member 1 cid 0x27e1
14:43:27 Calling Number & Name NO-CPNumber NO-CPName
14:43:27 dial 419#
14:43:27 ring station 419 cid 0x27e1
14:43:34 idle trunk-group 517 member 1 cid 0x27e1

The buttons not working but the set shows the co line number called (2265021414)

 
Upvote 0 Downvote
Have you tried an analog phone with a display? Connect the loop start trunk to the phone and see what you get from the provider.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote
yes I have tested that. i'm getting what I'm supposed to. The number: 211560XXXX

it is also showing in the trace:

==================
list trace tac XXX
12:50:25 Calling party trunk-group 517 member 1 cid 0xb4d
12:50:25 Calling Number & Name NO-CPNumber NO-CPName
12:50:25 active trunk-group 517 member 1 cid 0xb4d
>>>>>12:50:27 Category + CPN 1211560XXXX
>>>>>12:50:27 Category + CPN 12265021414
==================

The problem is that i'm receiving those two numbers. Telco sends both numbers (calling & called). Tried to tell them to stop sending the called number but i had no luck. How can i configure the avaya to use the first one number send by the telco? (>>>>>12:50:27 Category + CPN 1211560XXXX) is it related with the multi-frequency setup?


 
Upvote 0 Downvote
What country does the pbx reside?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote
you should read about multifrequency-signaling in the link above


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote
What about MDMF and SDMF? can i ask telco to send SDMF? Does Avaya support MDMF on CO Trunks?

Thanks
 
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