Clients phone rings for 3rd party ext. but cannot pick up

[Direwolfdave]

I have a client with a 2008 Meridian phone. I have a 3rd line set up to ring on key 6 which is her boss' dn. The phone rings but she cannot pick it up. What command or cls can I change to allow for pickup?

 

[Lineconnector]

Print out the tnb for the phone and post how the key is programmed.

It should read Key 06 SCR and the boss's extension number.

LC

 

[wolfi24]

Please print out the tnb both phones and post its .

Bye
W24

 

[Direwolfdave]

Here is the clients tn:

DES 308
TN 013 0 00 11
TYPE 2008
CDEN 8D
CUST 0
AOM 0
FDN 5151
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USMD USRD ULAD RTDD PGND FLXD
CPND_LANG ENG
RCO O
HUNT 5151
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 5140 0 MARP
CPND
NAME XXXXXXXXXXXX
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 6140 0 MARP
CPND
NAME XXXXXXXXXXXX
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 4
05 SSU 0000
06 SCR 5032 0 -->Her boss' DN
NAME XXXXXXXXXX
XPLN 27
DISPLAY_FMT FIRST,LAST
07

I'll post the tn of her boss next post.

 

[kim13]

Hi Dire



you need to change the cls to hfd

because key 6 is only for handsfree to make it work




I hope this helps..

if not ill be back,kim13

Kim

 

[Direwolfdave]

Still doesn't work. You would think this is an easy change to make.. My eyes and ears are open to any suggestions at this point. Thank you for your help thus far though.

 

[wolfi24]

Hi
I don't see nothing abnormal in this phone , please post another phone.

Did you probe this in another key ? Only curiosity !!

w24

 

[tbzropi1]

Hi Dire
Why is the KEY 06 not a MIX

Did you try to set a CLS PUA ?

BY

 

[Direwolfdave]

Well.. I finally got this issue corrected. I set up a third party dn on my own phone and it worked fine. I found that the client who needed the 3rd party ext had a 2008 phone but had 2616 programming in the switch. I outed her tn and copied my 2008 to her and added the dn to key 6. Everything works fine now. It must have had something to do with the 2616 programming.
Thanks for your help!