Clients are not able to find the Citrix server!!!

[hooman48]

Hi,

Please help. This is an on going issue. The Citrix server is up and running. There are sessions open and suddenly users get a message that Cannot locate the Citrix Server.

When click on the server in Citrix Server Administration, it just stays there and would not show the existing sessions.

I have tried to reload the ICA Browser service but no result.

Is there anyone with the same problem?

Thanks,
Hooman

 

[CitrixEngineer]

Which platform and service packs are you running?
Which clients?

 

[hooman48]

I am running Terminal Server 4, Service pack 6. Citrix Metaframe SP 2. Clients are all 32 bit version 6.01.963

Thanks

 

[hooman48]

I am running Terminal Server 4, Service pack 6. Citrix Metaframe SP 2. Clients are Windows 98, all 32 bit version of ICA 6.01.963.

Thanks

 

[CitrixEngineer]

Have you also installed the Microsoft post SP6 hotfix which addressses the ICA browser issue that it creates?

Q269214

Hope this helps

 

[hooman48]

No I did not. I am going to do that thanks.