derwoodius
IS-IT--Management
I have a user at home with an HP2420, she has a Dell desktop at home. The autocreation process creates the printer and maps back to the printer. She gets error messages when trying to print to that printer or sending a test page:
"There was an error when printing started"
"Test page failed to print"
I brought her printer into the office, on my Dell GX270 the printer works as it should. On our Dell D400 laptops - with USB cable or parallel cable - printer works as it should. With the Dell C400 USB cable, the same error messages.
Windows XP on the workstations (and at her home), all have SP1 installed. Not sure what I'm missing, I've updated Dell drivers, print drivers and firmware on the printer.
I'm stumped.
Thanks and Regards -
Darin Roland
"There was an error when printing started"
"Test page failed to print"
I brought her printer into the office, on my Dell GX270 the printer works as it should. On our Dell D400 laptops - with USB cable or parallel cable - printer works as it should. With the Dell C400 USB cable, the same error messages.
Windows XP on the workstations (and at her home), all have SP1 installed. Not sure what I'm missing, I've updated Dell drivers, print drivers and firmware on the printer.
I'm stumped.
Thanks and Regards -
Darin Roland