Client mailbox shows new mail as read when its selected

[danmitchell]

A Groupwise Client mailbox shows any new mail as read once its been selected!! Normally you have to open up the message for the bold text to change. I would be grateful for any help.

Many thanks,

Dan

 

[Saint2001]

A mail will be marked as read if the client has the quick viewer option selected in view -> quick viewer. Untick this option and you will need to open the message for the bold text to change.

Hope this helps.

 

[danmitchell]

I re-installed the client, and it solved the problem. Many thanks,

Dan

 

[margaretscott]

I didn't find the quick viewer solution worked and I'd rather not re-install client as it's a remote site. Have you solved this yet?

 

[danmitchell]

The only way around it is to re-install the client I'm afraid.

Dan

 

[yvfwc]

Are you having the same problem as Dan did? What versions are your PO(s) & client(s)? Does anyone else have the problem or just one user? If different user logs into the computer does the same thing happen?

With some of this info maybe we can help.

Cheers,

Mark ;-)