Client hp 3100 printer problem

[ValleyExp]

One of my clients has a hp 3100 all-in-one and the connection is a serial connection, I was wondering if this is why his printer will not autocreate, on his computer it states that com7 is the port in use instead of the regular Lpt1.

 

[1manedp]

I've had the same problem and it is still unresolved. Citrix' site and this forum suggest installing printers unknown to NT Term Svr on the server, which I did. Unfortunately, my users are still unable to print. My next step is to setup a testbed at our main office with a 3100 and rule out any operator issues, but that's probably relegated to next week.

I'll report on how it goes when I am able to do it. I haven't yet contacted Citrix by phone, I'm going to see how the testbed works first.