CLID 1

[cmassjohn]

Build a new CLID table in LD15 for the customer that sends nothing (DIDN=NO and other fields blank). Then assign the key/DN on 8881 to use that new CLID.

"KEY 0 SCR 8881 1" for example uses CLID entry 1.

If you change the DN to be outside your external dial plan range it can't take incoming calls but will ring out OK.


Senior Engineer, cmass

http://www.cmass-ni.com

 

[ramtel]

Thanks! I'll try that. What gate is this in the CDB(xxx_DATA)?

 

[cmassjohn]

LD 15

REQ: CHG
TYPE: NET_DATA
CUST 0
OPT
AC2
FNP
CLID YES
SIZE
INTL
ENTRY 0
HNTN
ESA_HLCL
ESA_INHN
ESA_APDN
HLCL
DIDN
HLOC
LSC
CLASS_FMT
ENTRY 0 SAVED!
ENTRY
..
..


Senior Engineer, cmass

http://www.cmass-ni.com

 

[GHTROUT]

1. Block internal DN from appearing: If you are CLS DDGD, people you call cannot see your DN.

2. Set the CPND for each Help Desk Agents personal DN to read "Help Desk - Extn 8888"

Now people they call will see "Help Desk - Extn 8888"

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Nortel Resources at GHTROUT.com World Famous!
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[ramtel]

Thanks for the tips! It's working great now.