CLID trouble??

[frecomm]

Hey all,
I recently installed an ACS 6.0. The cust. added CLID service to their lines fromt the CLEC. I'm getting no CLID info on Line 1 but Line 2 is fine. Tried rolling to different trunk ports, still no info. I initially thought that the CLEC wasn't sending CLID info on that trunk. To verify no CLID being sent, I connected a standard phone with CLID display to the trunk ahead of the ACS and the info displayed. So I tried another ACS 6.0. Same problem. So I tried a 7.0. Still no CLID. Has anyone seen anything like this? And if so, what was the resolution?? Thanks.
Doug

 

[SYQUEST]

Some clarification: is the problem following the line or the port? Your explanation is not clear.

....JIM....

 

[Telecomboy]

Flip lines 1 and 2 and see if the issue follows the port on the Partner system or if it follows the actual telephone line. If it is following the actual telephone line, the provider may need to adjust their settings to make sure the Partner sees the information.

 

[frecomm]

Trouble follows the line. However an analog CLID device connected to the line shows the CLID information. I'm not sure how your CLEC handles things, but if I don't have something concrete to go to them with, they're not going to look at anything. To them, if it works on an analog CLID set, then it must be a system problem. Even though I've tried multiple processors and multiple releases with the same result.

 

[SYQUEST]

Tell your CLEC it is chopping off the CLID preamble of the data burst, or that their timing is marginal and out of spec for that line. Depending on how the line is delivered, there may be something impairing the signal, like a bad cable pair or line equipment or even a bad loading coil.

If that is the case, some equipment is more sensitive than others. So one captures the data burst completely and one does not.

....JIM....

 

[Wat1]

Hi, I have had the same problem with ACS 6.0 and caller ID. My belief is that the ACS system does not handle "weak" Caller ID modem tones well. It has been mentioned in this forum before, that often a change of "cards" in your local telco's equipment will fix the problem.