CLID through Call Pilot to Call Manager

[GuardguyMO]

I have a mixture of Nortel and Cisco phones. My Nortel 81c is the hub for all phones. All my Cisco IP phones are extensions (no DID's) so the outside world (cell phone for instance) must call the Nortel Call Pilot Auto Attendant and thru dial the extension. The caller ID on the Cisco phones shows up as "Call Pilot" (name) and the four digit SDN (73xx) of the Call Pilot.

The 81c provides four PRI's that points to the Call Manager. These PRI's are set up as TIE lines.

I have numerous extensions on the Nortel side also that the outside world must also call through the Call Pilot Auto Attendant. The caller ID for these calls show the calling number.

Is there a setting in Call Pilot or the 81c to send the calling number digits to the Cisco Call Manager?

I have posted this question on the Call Pilot and Nortel CS1000 forums and did not get any help.

Thanks

Mitch

 

[Eddie79it]

Can you post please the acd queue of the call pilot? thanks in advance..
You can check if calp is set to pos and change to ter and check if work in that way.

 

[GuardguyMO]

I tried changing the CALP from POS to TER and it did not make any difference. Here is the ACD setup. I am also including the setup for one of the phantom 2008 phones.

TYPE ACD
CUST 0
ACDN 7305
MWC NO
DSAC NO
MAXP 20
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP TER
ICDD NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR YES
TRDN NONE
ALOG YES
OBSC NO
OBPT 5

****

REQ: prt
TYPE: tnb
TN 20 0 10 0
SPWD
DATE
PAGE
DES

DES CP01
TN 020 0 10 00
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 3
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN PRMD PHTD PCWD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 3 5 6 9 10 11 12 13 15 16 17 18 19 21 22 23
SFRB
USFB 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7305 0 7220
AGN
01 SCN 7320 0 MARP
CPND
NAME CALLPILOT 1
XPLN 15
DISPLAY_FMT FIRST,LAST
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 31 MAY 2007


NACT