CLID showing "restricted"

[nconick]

SDN(7885(DID)) goes to application, which has TOD routing to an operating/surgery center receptionist(ext 2402(non-DID)on key 0. Key 0 has a CLID of 5. When they call out from any key on that phone,it shows restricted. They would like the patients to be able to call back that receptionist. What LD do I look in for the CLID tables, and will it show anything other than restricted being it is setup this way? Perhaps CLID table 5 is supposed to show restricted, I'm just not sure which LD to look in. Thank you.

KEY 00 SCR 2402 5
01 SCR 68390 5
02 SCR 68391 5
03 SCR 68392 5
04 HOT D 5 68173 68172 MARP 0
05 RNP
06 SCU 0010
07
08 PRK
09 TRN
10 NHC
11 MCR 2301 0
12 MCR 2302 0
13 CFW 5 68200
14 MCR 7554 0 MARP
15 HOT D 5 68156
16 HOT D 5 68201
17 HOT D 5 68202
18 HOT D 5 68203
19 HOT D 5 68204
20 HOT D 5 68205
21 HOT D 5 68206
22 HOT D 5 68207
23 HOT D 5 68208
24 HOT D 5 68209
25 HOT D 5 68210
26 HOT D 5 68211
27 HOT D 5 68212
28 HOT D 5 68214
29 HOT D 5 68215
30 HOT D 5 68155
31 MCR 68353 5 MARP
32 HOT D 5 68179 68178 MARP 0
33 HOT D 5 68185 68184 MARP 0
34 HOT D 5 61222 68175 MARP 0
35 SCR 68177 5
36 HOT D 5 68190 68191 MARP 0
37 HOT D 4 6400
DATE 10 MAY 2011

 

[jaxuser]

LD 21
PRT
CLID

 

[nconick]

Thank you jaxuser.

 

[StanleySteamer]

Look for CLBA in the CLS of the set.

 

[nconick]

changing to CLBA in CLS didn't help with showing not restricted, but thank you for your input.

 

[Firebird Scrambler]

Can you go into LD 21 and print off your CLID table entries?. My guess is that CLID 5 is preventing the DID of extension 2402 from being sent out.

Usually for most systems, CLID "0" is set with DIDN = YES to allow the DID to be sent out assuming that extension 2402 is within your DID number range. Perhaps you need to change the CLID against the KEY 00 SCR 2402 5 to e.g. KEY 00 SCR 2402 0 or any other CLID that has DIDN = YES. I would compare this with other extensions that can have their CLID displayed on outgoing calls.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[StanleySteamer]

Sorry, I wasn't clear. I didn't mean change it to CLBA.
CLBA blocks the CLID.
If you want to send it you need CLBD.

 

[nconick]

Thank you for the clarification StanleySteamer and thank you FirebirdScrambler for your input, I'll try your suggestion and I'm not sure at the moment if 24xx is in the DID range as I'm not on site. But I will check that. Thank you both.