CLID Routing

[coolicepbx]

Hello all,

I know this has been discussed already however i am getting an issue where the Trunk Route is basically showing up as the CLID. I verified and the CLID feature is enabled on the trunks. Is there anything else i can check that could be causing this. Here is a sample of the call by call.

Call ID: 126

13:44:11 Handed Over to Master Application NULL CDN: 5501 L_APP: Master_Script TRANSF INTERCALL_ID: 1143

13:44:11 Give Default NULL L_APP: Master_Script CDN:

13:44:11 Local Call Arrived NULL RTE: Internal Route TRK: 0 CDN: 5501 DNIS: CLID: 7226

Martin

 

[cgilmer]

Have you checked with the carrier to verify if they are indeed passing the CLID information?

Try putting a piece of test code in your Master Script for a number that would come across that trunk. Have it route to your personal phone straight from the Master Script and see if you can pick up the CLID on your display.

You might also consider using the Maintenance phone to direct select channels on that trunk and place calls to your cellphone, if they are two-way trunks.

 

[coolicepbx]

Yes i did a call trac in load 80 and i see the CLID however the symposium does not seem to be receiving it?

Martin

 

[cgilmer]

How do you have your "phoneset displays" configured for symposium calls? Could it be you are telling it to display the route and member?

 

[cgilmer]

Reason I ask is that I'm curious if the calls are reaching the agent with CLID showing. If you don't have CLID number set as one of your parameters try it and make sure the agents can see it. That would prove the information is available for the script to see since symposium has to process the display.

 

[PCDsun]

Is the call being transfered in from somewhere else? Like Call Pilot or some other telecom equipement?

 

[coolicepbx]

It was being transferred from CallPilot. Turns out that someone had commented out the Give Ringback in the Master script which allows the CallPilot time to pass all the necessary information. YOu can also use the following

GIVE RINGBACK
IF TRANSFERRED THEN
WAIT 2
END IF

 

[dschip]

We had also a problem with CLID-Routing.

Bevor, the Script looks like that:

IF (CLID = 021@) THEN
QUEUE TO SKILLSET sk_french
ELSE
IF (CLID = 081@) THEN
QUEUE TO SKILLSET sk_italien
END IF
END IF

But now, the CLID query, 021@ and 081@ doesn't work anymore.

Workaround:
We added one 0 more to the CLID in the Script, like:

IF (CLID = 0021@) THEN
QUEUE TO SKILLSET sk_french
ELSE
IF (CLID = 0081@) THEN
QUEUE TO SKILLSET sk_italien
END IF
END IF