I have a 2616 ACD agent ..key 1 is a DID key 2 is a non DID number. When I call from key 1 I want to show the DID number (this works) when I call from key 2(non DID)
I want to show the DID number on Key 1... How do I do this
First change the values corresponding your dialing plan
enter in LD 15
REQ CHG
TYPE NET
CUST 0
CLID YES
ENTRY and stop here. the script will continue for you.
proc main
for l=10 upto 159
itoa l la
transmit la
transmit "^M"
waitfor " HNTN "
transmit "xx^M" ;enter the local area code in place of xx
waitfor " HLCL "
transmit "xxxx" ;enter did first digits of the did
transmit la ;la variable will add the ending digits
transmit "^M"
waitfor " DIDN "
transmit "no^M"
waitfor " HLOC "
transmit "^M"
waitfor " LSC "
transmit "^M"
waitfor "entry"
mspause 300
endfor
endproc
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Just try with 1 or 2 clids. Change keys on 1 or 2 sets and check if your entered values are correct. then run the end of the script
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