CLID on CICS 2.0 1

[macdouglas]

OK, I know we've all been through this before on another post, but I never did figure out whether it worked.

I'm about to go to site where I've installed a CICS that has ver.2.0 software (yeah, I know but they wanted cheap, they got used)
1 CLID card (3 lines) and 7 extensions

I have set CLID on on every line on every set in telco features. the AA is set to pick up after four rings ONLY if the sets (Appear and ring, all lines) dont answer.

I have called all of the lines with my butt set attached and caller ID pops up on the first ring

None of the sets will show caller ID, even if you hit f811 (it just shows "LINE xxx calling)"

is it an issue of software version? if so, then why am I even given the Caller ID set option.

I've tried display 1st:name and number, makes no difference.

am i missing something?

 

[hawks]

Ok before we try any program changes are we 100% positive that the CLID card is good?

 

[macdouglas]

Good answer Hawks! as I said, I was on my way to site and I thought of the same thing so I grabbeda CLI card and swapped them. All of a sudden it works. the true test of a man's intelligence is how much he agrees with you.

but now...

same site (I was going out to troubleshoot a problem with line 2 and decided I would give the CLID problem a shot)

all of a sudden today, line two (when direct selected) had no dial tone. when a call came in on that line, you could not pick it up (if you pressed it you get the line name for @ 3 secs, then it disconnects) there was dial tone on the 66 block (trunk side 25pr).
I rebooted the system and Voila! line two is back.

so thats when I swapped the card to test the CLID. (I know what you're thinking, more indication that the card is bad... but wait!)
every thing was cool, but now the problem is on LINE 1!
(this is the "new" CLI GATC that I put in to test)

we've had some fairly nasty storms here lately but we're protected and the problem popped up in the middle of a sunny day.

any thoughts?

 

[macdouglas]

An Update....

I tried to reboot (it worked the first time) and NONE of the lines would work.

I thought maybe disconnect sup. but it was set. so I took my screwdriver and shorted each line pair, and they all showed back up.

am I looking at wierd telco crap here? I can't consistantly duplicate the issue so I can't tell if it will come back. I'm half tempted to declare the system to be fried.

 

[hawks]

Have you checked the Dip Switches on the card to make sure you have them set for North America?

 

[macdouglas]

no, I never paid much attention to the dip switches but they were all set to off on the old card and on on the test card.

I flipped them off on the new card but my problem is with caller ID on the old card and it was set right. all of the lines are working now but I've got zero confidence that it'll stay that way.

if it was a matter of disconnect supervision then the CICS would be holding open the line and I wouldn't be able to get DT on my butt set. I've never really screwed around with CO loss Pkg. would that have anything to do with this? or am i dealing w/ bad ports?