CLID not woking on Rollover line.

[dialtone74]

I have an Opt 11C RLS 3.0 I am using m2616. I had a complaint that when the user is on the phone (key 0) and a 2nd call comes in. They do not see who the 2nd CLID is. It works on Key 0 when they are not on the phone. I have TDD, CNDA, DNDA on but no idea what else. Please help. O by the way I have some ACD sets that do work. Their #'s are on Key 4 and 5. I can't find the difference. I have a headache now!

Mark

 

[tnphoneman]

Sounds like to me a change has been made to the set. So you have symposium?

If so here is what you need to try.

1. Deacquire the set in Symposium.
2. Print the set to be sure it has bee deacquired.
3. Print the TNB of the set on Paper
4. Delete the set
5. Rebuild the set from the print out
6. Reacquire the set
7. Test

It sounds like a change was made to the set without deacquiring.

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[dialtone74]

Nope No SCCS. Old school ACD. I think I am missing something silly.

 

[GHTROUT]

I can't tell who has the problem, you or another user. It appears you are describing two different phones. Can you print the phone that is experiencing the problem and paste that into Tek-Tips?


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[allenmac]

Try setting DNDD in the class of service of the phone.

 

[GHTROUT]

Ah, that may be the ticket. They are seeing their own name/number instead of the callers.


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[tnphoneman]

I always set my phones for CNDA,DNDA and NAMA along with TDD.

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[nortelmaniac]

Normally the way to achieve what you are looking for is in the the CLS have CNDA,DNDD,TDD along with HTA FNA etc.

Check also if you have OLA and IRA and check your LPK as well.

This should work for you.
Good Luck

 

[GHTROUT]

By default, I always set CNDA DNDD. Otherwise calls to you that redirect to your KEY 1 (LHK or HUNT) show your own name instead of the calling party name, essentially defeating TDDs benefit.




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