CLID figth between me and the LEC

[srmega41]

I have 2 PRI's that we are planning to change the main number for my office to one of our DID's, as opposed the the old number. I have asked my LEC to change the "default" or BTN on the PRI's to this new number, and the swear they have. The old line is 303-430-2400, and the new is 303-658-2400. The issue is when a call from a station NOT in my ISDN-Public table calls out, the CLID still shows 303-430-2400. I have does everything I can, but the LEC SWEARS my PBX is sending the 303-430 number out. I disagree, but I am open to any suggestions or ideas you might have. Here is my ISDN-Public table:

                   ISDN NUMBERING - PUBLIC/UNKNOWN FORMAT

 0 attd    6-7       3036582400      10
 4 2       6-7       3036582400      10
 4 3       6-7       303706          10
 4 4       6-7       3036582400      10
 4 2701    6-7       303658          10
 4 8810    6-7       3036500173      10
 4 8814    6-7       3034272135      10

If I call from 2701, I get 303-658-2701. If I call from 2500, I get 303-658-2400. If I call from 3500, I get 303-706-3500, but if I call from 8500, I get 303-430-2400. I also changed the listing the System-parameters Features table:

                        FEATURE-RELATED SYSTEM PARAMETERS

CPN/ANI/ICLID PARAMETERS

   CPN/ANI/ICLID Replacement for Restricted Calls: 3036582400
  CPN/ANI/ICLID Replacement for Unavailable Calls: 3036582400

Any ideas, or am I right and my LEC is still sending the wrong info?

Thanks,

Scott M.

 

[phoneguy55]

I would put a "catch all" in your public unknown table to catch every extension you have this way the BTN will never be tacked on from the LEC.

 

[srmega41]

I have tried that, but with the older switches connected to it, I have 3, 4 and 7 digits that come across tie lines and then use these PRI's I get access codes and all sorts of stuff to my PBX becasue of the older dialing structure, and it seems the 4 digits do not pass across the tie lines, becase all my extensions fit the ISDN table above, yet extension 2512 on another PBX connected via DSC, IP or ISDN shows the 303-430-2400 on an outbound call. Plus, I get conflicts because the longer digit strings state they conflict with the existing dialplan. Is there a simple "catch all"? If you have one, I would love to see it, because so far I have not been able to get anything else to work.

Thanks,

Scott M.

 

[jneiberger]

If you can't find any reference to your old numbers in your system, this would almost have to be a problem with the LEC, wouldn't it? Or is there some other configuration page where that old number might still be hidden?

 

[letman2]

to a list trace and see what digits you are sending to the LEC

 

[srmega41]

I did some testing with this, and I am NOT sending anything. I can verify this using letman2 suggestion. Here is what I get when I dial out using a modem 8701 that has no ISDN public entry:

                                LIST TRACE

time            data

07:12:43     tone-receiver     01B0106 cid 0x166
07:12:43     active station    8701 cid 0x166
07:12:45     dial 930365827 route:HNPA|ARS
07:12:45     term trunk-group 6    cid 0x166
07:12:46     dial 93036582701 route:HNPA|ARS
07:12:46     route-pattern  10 preference 1  cid 0x166
07:12:46     seize trunk-group 6 member 20  cid 0x166
07:12:46     Setup digits 3036582701
[b]07:12:46     Calling Number & Name NO-CPNumber NO-CPName[/b]
07:12:46     Proceed trunk-group 6 member 20  cid 0x166
07:12:47     Alert trunk-group 6 member 20  cid 0x166
07:12:50     active trunk-group 6 member 20  cid 0x166
07:12:53 TRACE COMPLETE station 8701  cid 0x166

Just for kicks, I added a funky entry into my table for the modem, and sure enough, I get the digits:

                                LIST TRACE

time            data

07:14:00     tone-receiver     01C0205 cid 0x151
07:14:00     active station    8701 cid 0x151
07:14:02     dial 930365827 route:HNPA|ARS
07:14:02     term trunk-group 6    cid 0x151
07:14:03     dial 93036582701 route:HNPA|ARS
07:14:03     route-pattern  10 preference 1  cid 0x151
07:14:03     seize trunk-group 6 member 14  cid 0x151
07:14:03     Setup digits 3036582701
[b]07:14:03     Calling Number & Name 3039999999 NO-CPName[/b]
07:14:03     Proceed trunk-group 6 member 14  cid 0x151
07:14:04     Alert trunk-group 6 member 14  cid 0x151
07:14:12     active trunk-group 6 member 14  cid 0x151
07:14:57     idle station    8701 cid 0x151

So, now I call the LEC and yell loud.

I guess my other question is if there is any way to create a "catch all" so no matter what, if any entry is not distinct in the PBX, it will follow the default I send? The reason I ask is with the IP trunks and and DSC and 3 digit trunk access code (old system setup, not my fault), I can't seem to "catch" what is being passed to me. I guess i could try the same trace at all the other sites and see what they send.

Does the ISDN table lookup only happen at the initial switch? Maybe that is a better question.

Thanks,

Scott